Frequently Asked Questions
Are These the Only Trips You Offer?
No. We specialize in creating Custom Trips for different abilities, experiences and cost. If you have a dream trip let us know about it. We can make it happen.
Do I Need Insurance to Join One of Your Trips?
We highly recommend you purchase personal insurance to cover you for rescue, evacuation and repatriation. We also strongly suggest trip cancelation insurance.
What Are the Full Details of My Trip?
When you contact us to sign up for a trip we will give you all the details and can cover any questions you might have through email.
What Equipment Do I Need?
We will send you a comprehensive equipment list depending on the program, course or trip you have arranged with us. We are always happy to field any extra questions you might have about gear since the little details make the difference on a big trip. We also allocate time at the start of each day to cover any equipment related concerns.
What Is Your Booking Policy?
Greater than 14 days from start date
20% deposit is required to secure your guides and/or trip. Remaining trip cost is due 14 days from trip commencement
Less than 14 days from start date
Trip cost must be paid in full
*Subject to change based on particular trip
How Can I Pay?
We accept cash, email transfer and credit card
*Cheque: Only accepted 30 days prior to trip commencement
What Is the Cancellation Policy?
Greater than 30 days from start date
- Deposit will be refunded in full
30 to 14 days prior to trip commencement
- Deposit amount will be forfeited
Less than 14 days
- Full trip amount will be forfeited
*For larger trips where Altus is contracting third party companies such as huts, heli or transportation, there will be subject to a specific cancellation policy.
Cancellation by Altus Mountain Guides
Upon confirming your booking we guarantee the trip departure. If we cancel a trip for any reason prior to the start date, a full refund will be provided. If we are forced to cancel a trip for any reason after the trip start date, a full refund for the unused portion of the trip will be provided. Reasons for Altus canceling a trip include, but are not limited to: unsafe conditions, guide injury, and guide illness.
Trip Cancellation Insurance
Upon confirmation of your trip Altus Mountain Guides enters into financial obligation and cannot refund payment or release you from your contractual obligation except for condition stated above in “Cancellations.” Therefore in an effort to avoid unnecessary cancellation penalties, cancellation insurance is strongly recommended in the event you can not participate or if your trip is interrupted “for any reason”. This is available from most travel companies. Please do not hesitate to contact us if you have any questions or concerns regarding our policy or obtaining insurance.
All participants must have personal internationally accepted medical insurance for all activities pertaining to your trip that also includes emergency rescue and evacuation. With your insurance please ensure you will be covered for “roped travel” if booking a technical trip.
Canada - Rescue insurance is not required
USA - Required
Fance - No required
Switzerland/Italy - Required
Longer & more involved routes may have an additional premium. Driving, accommodation & food costs are trip dependent. Please contact us for details and a full quote.
Still Have Questions or Concerns?
Please do not hesitate to contact us with any questions, concerns or requests on how we can make this the best trip ever!!!