Policies & FAQ

Booking Policy

Courses and trips can be booked directly through our website or by email. Private guiding and custom trips can be arranged by email or phone.

As all activities we perform in the mountains carry a degree of risk, each participant must complete a liability waiver. This waiver is sent to participants upon booking and must be completed online before the trip date.

Altus Mountain Guides reserves the right to adjust or cancel the itinerary to any trip due to poor conditions, inadequate participant enrollment, loss of guide, or other reason without penalty to Altus Mountain Guides. For this reason, we highly recommend appropriate insurance.

Altus Mountain Guides does not accept responsibility for costs incurred by persons or entities associated with the change or prolongation of any trips.

Payment Policy

Unless otherwise indicated, all prices listed on our website are in Canadian Dollars. All prices are subject to an additional 5% Federal Goods and Services Tax (GST) which will be applied to your booking at checkout. We accept cash, email transfer and credit card for payment. Cheque is only accepted 30 days prior to trip commencement.

When making a booking

Greater than 14 days from start date

  • 20% deposit is required to secure your guides and or trip. Remaining trip cost is due 14 days

Less than 14 days from start date

  • Trip cost must be paid in full

Certain trips have unique payment policies; unique policy details pertaining to individual trips may be found at the foot of each trip page under the “Booking Policy” section.

Longer and more involved trips may involve additional fees. Transportation, accommodation, ski passes, and food are not included in the trip cost unless specifically stated on trip page. Catering may be added upon request to any trip at additional cost.

Cancelation Policy

Cancelations must be submitted in writing by email to info@altusmoutainguides.com, and will only be recognized once received by Altus Mountain Guides. Cancelation requests sent directly to guides in lieu of the office will not be recognized as guides are often in the field and unable to relay messages.

Cancellations

Greater than 30 days from start date

  • Deposit will be refunded in full

30 to 14 days prior to trip commencement

  • Deposit amount will be forfeited

Less than 14 days

  • Full trip amount will be forfeited

For larger trips where Altus Mountain Guides is contracting third party companies such as huts, helicopter, and transportation, associated costs will be forfeited based on the respective cancelation policy of each third party.

If Altus Mountain Guides cancels a trip for any reason prior to the start date, a full refund will be provided. If Altus Mountain Guides is forced to cancel a trip for any reason after the trip start date, a full refund for the unused portion of the trip will be provided.

Weather & Condition Policy

Weather and conditions are unpredictable year-round and constantly affect the decisions we make in planning and executing each trip. In the case that conditions do not prove adequate to complete a specific objective in your trip plan, we will have a contingency plan for an alternative objective. If your trip is affected by weather, you will be contacted as soon as possible.

We do our best to provide the best experience possible under every circumstance. It is not practical for us to issue refunds whenever a client is unsatisfied with the weather. If you have a specific objective in mind, you should understand that while we will do everything in our power to make this happen, your safety will be our priority and an alternate route/plan may be necessary. Exceptions may be made for certain rock climbing and alpine climbing trips on a case-by-case basis; please contact us directly to discuss.

Trip Cancellation Insurance

Upon confirmation of your trip Altus Mountain Guides enters into financial obligation and cannot refund payment or release you from your contractual obligation except for condition stated above in “Cancellations.” In an effort to avoid unnecessary cancellation penalties, cancellation insurance is strongly recommended in the event you cannot participate or if your trip is interrupted “for any reason”. This is available from most travel companies. Please do not hesitate to contact us if you have any questions or concerns regarding our policy or obtaining insurance.

Medical/Evacuation Insurance

All participants must have personal internationally accepted medical insurance for all activities pertaining to your trip that also includes emergency rescue and evacuation. With your insurance please ensure you will be covered for “roped travel” if booking a technical trip.

Canada - Rescue insurance is not required

USA - Required

Fance - No required

Switzerland/Italy – Required

Participation of Minors

All minors (under than age of 18) participating in courses and trips must have a waiver signed by a legal parent or guardian. Minors who wish to participate in backcountry courses/trips may only do so while accompanied by a legal parent. 

Gift Certificates

Altus Mountain Guides is happy to offer gift vouchers for specific courses or monetary values. Gift certificates are transferrable but are not refundable or redeemable for cash. The redeemer must pay any additional cost when a voucher is less than the value of the trip. Any remaining balance will be held as a credit. 

Trip Information

Upon booking your trip, you will receive an email confirmation with a Participant Info Form including a pre-trip checklist. The checklist includes important information about your trip, a gear list, meeting time and location, pre-trip homework, and forms. The Participation Form may be used to share information about yourself, and to submit any requests for gear. Both the Participation Form and Waiver forms should be completed as soon as possible, as these enable us to finalize the details of your trip.

 

Please do not hesitate to email us about specific questions pertaining to your trip.

Gear

Altus is happy to provide what gear we have for rent free of charge. For gear we cannot offer ourselves we can provide recommendations for rentals. Ski touring/splitboard and avalanche safety gear can be rented through our rental partners, with which Altus clients receive a discount.

Altus may provide the following gear for most courses and trips:

  • Harnesses
  • Helmets (rock only)
  • Ice axes
  • Crampons
  • Glacier/crevasse rescue kits
  • Rope
  • Camping pots
  • Stoves
  • Fuel

Client are expected to provide or rent the following gear:

  • Mountaineering boots
  • Ski or splitboard touring gear (including boots, poles, and skins)
  • Avalanche safety gear
  • Sleeping bags
  • Mats
  • Tents
Backcountry Lift Tickets

For trips and courses traveling to the Whistler or Blackcomb Backcountry, participants will need to purchase a Whistler Backcountry pass if they do not already have a Season’s Pass or Epic Pass. An Edge Card may also be used for a Backcountry day, however you may wish to save these days for the resort as the Backcountry Pass rate is cheaper than the resort rate. If you purchase a Backcountry Pass ($59/day*) through Altus, your guide will bring this to you the morning of your trip. 

*This is a third party cost that may change. Altus will match the resort cost of the Backcountry Pass as it changes. 

Tipping

Tipping is a North American custom and a great way to show your guide your appreciation. Our guide’s keep 100% of the tips they receive. 

Still Have Questions or Concerns?

Please do not hesitate to contact us with any questions, concerns or requests on how we can make this the best trip ever!!!

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