COVID - UPDATE

As we all know COVID-19 has had a profound impact on our businesses and community.  We have been working hard in this ever-changing environment to create a working policy to keep our clients, guides, and community safe while we begin to explore the mountains again.

During our recent hiatus we have had the opportunity to examine how we as a business, and as guides, engage with our guests; and how this will change. As always our driving mission is to deliver high-level education that is widely accessible and curated, inspiring backcountry adventures.

We are excited to continue to evolve the mountain guiding industry and look forward to seeing you all soon!

Please look over the following document outlining our policy to our clients, and what we are excited to offer.  As always please reach out with any questions or comments!

 

Sincerely,

Ross Berg

IFMGA Mountain Guide

Director/Head Guide

Local Pledge

Be Prepared - Before you leave, fuel your car, and purchase all necessary supplies near your home.

Be Respectful – Look out for other climbers and individuals, giving them space on the trail and at the crag. Research alternative options in case your ideal area is busy.

Be Aware – If you are not feeling well or have been in contact with someone who is sick - STAY HOME.

Be Cool –  Choose conservative climbs and air on the side of caution. Respect and protect local SAR and healthcare workers by not putting yourself in a position where you will need them.

 

Guide Responsibilities

Health – All guides must ensure they are feeling well.  Prior to the guiding day, they must disclose to management any symptoms of, or potential exposure to, COVID-19.  Temperatures must be monitored.

Gear – All gear that will come in contact with the guide or guests will be disinfected/cleaned appropriately, or isolated for 72h prior to the guiding day.

Distance – Whenever applicable, guides will maintain proper physical distancing from guests and the public.

PPE – Whenever guides are in close proximity with guests or the general public i.e. belay change over on multi-pitch climb. They will use PPE in the form of face mask, cleaned/gloved hands, and eye protection.

 

Guest Responsibility

Health – All guests must ensure they are feeling well and have no known exposure to or symptoms of COVID-19.  Guests will be asked to complete a declaration of health and exposure prior to booking and also prior to the guiding day.

Gear – Wherever possible, guests will be asked to provide their own gear which will not be in contact with the guide or public i.e. helmets, harness, and shoes. Where cross-contamination is unavoidable, gear that must come into contact with both clients and guides will be provided by Altus i.e. cams on a multi-pitch climb, rope, etc.

Distance – Whenever applicable, guests will maintain proper physical distancing from the guide and public.

PPE – Whenever guests are in close proximity with a guide or general public i.e; belay change over on a multi-pitch climb, they will use PPE in the form of face mask, cleaned/gloved hands, and eye protection. Guests must provide their own PPE according to our guidelines, or will be available for purchase.

 

Operations

WorkSafeBC record-keeping - We commit to adhere to all guidelines set out by WorkSafeBC.

Guest documentation - Client’s records will be kept for the foreseeable future to ensure ease of case tracing if such information is required.

Guide documentation - Guide’s records will be kept for the foreseeable future to ensure ease of case tracing if such information is required.

Cleaning records - All gear that may come in a 2 member range or physical contact with any guest or guide will be cleaned to recommended specifications or isolated for 72h.

Summer Operation Additions

In an effort to ensure the safety of our guests, guides, and community we have made the following adjustments to our standard operations and offerings.

Group courses – All our standard group courses for rock and mountaineering will be ON HOLD for the foreseeable future in an effort to avoid exposure to individuals outside of existing circles.

Private courses – All courses and instruction will be available to be booked as a private course with your appropriate household or circle.

Online/Outdoor Courses – Mixed delivery courses will be available any day throughout the summer. All courses are available online with a scheduled 1:1 session with your guide.

Rock climbing/Mountaineering – Ratios will remain the same assuming all participants are from the same household or appropriate circle.  No groups will be created by Altus.

Hiking/backpacking/running – In an effort to create recreation which lends itself to physical distancing we have expanded our offering for hiking/backpacking and trail running.

Mountain consulting – Our head guide is available to consult on skills, route beta or outdoor plans to help you prepare and be safe on your own mountain adventure.

Phase 1 (May 22 - May 31*)

*Subject to change

Rock Climbing

Online Courses

  • Top Rope Anchors
  • Sport Climbing
  • Traditional Climbing
  • Multi-pitch Climbing
  • Rock Rescue

Online/Outdoor Courses (Online + 2 hour 1:1 in-field session)

  • Top Rope Anchors
  • Sport Climbing
  • Traditional Climbing
  • Rock Rescue

Private Courses

  • Everything excluding Multi-pitch climbing.

Private guiding

  • Single pitch

 

Phase 2 (June 1 - TBD)

Rock Climbing

Online Courses

  • Top Rope Anchors
  • Sport Climbing
  • Traditional Climbing
  • Multi-pitch Climbing
  • Rock Rescue

Online/Outdoor Courses (Online + 2 hour 1:1 in-field session)

  • Top Rope Anchors
  • Sport Climbing
  • Traditional Climbing
  • Rock Rescue
  • Multi-pitch climbing (TBD)

Private Courses

Private guiding

  • Single pitch
  • Multi-pitch (TBD)

Mountaineering

Online courses

  • Crevasse rescue + Glacier travel
  • Intro to Mountaineering

Online/Outdoor Courses (Online + 1 full day 1:1 in-field session)

  • Crevasse rescue + Glacier travel
  • Intro to Mountaineering

Private Course

Private Guiding

Hiking/Trail Running

Online courses

  • Introduction to hiking
  • Introduction to Backpacking
  • Fastpacking

Group courses

  • Intro to backpacking
  • Scrambling
  • Fastpacking

Group trips

Private Courses

Private Trips

Cancelation Policy

Cancelations must be submitted in writing by email to info@altusmoutainguides.com, and will only be recognized once received by Altus Mountain Guides. Cancelation requests sent directly to guides in lieu of the office will not be recognized as guides are often in the field and unable to relay messages.

General Cancellations

Greater than 30 days from start date

  • The deposit will be refunded in full

30 to 14 days prior to trip commencement

  • The deposit amount will be forfeited

Less than 14 days

  • The full trip amount will be forfeited

For larger trips where Altus Mountain Guides is contracting third party companies such as huts, helicopter, and transportation, associated costs will be forfeited based on the respective cancelation policy of each third party.

If Altus Mountain Guides cancels a trip for reason within their control prior to the start date, a full refund will be provided. If Altus Mountain Guides is forced to cancel a trip for any reason after the trip start date, a full refund for the unused portion of the trip will be provided.

COVID

If a trip is unable to proceed due to COVID restriction or general travel restrictions the following policy will apply.

Greater than 30 days from start date

  • The deposit will be refunded in full

30 to 14 days prior to trip commencement

  • 75% of the trip balance will be credited for 2 calendar years.

Less than 14 days

  • 75% of the trip balance will be credited for 2 calendar years.

Sickness

If a guest feels they are unwell to join the trip or course the following policy will apply.

Greater than 30 days from the start date

  • The trip amount will be refunded in full

30 to 14 days prior to trip commencement

  • The trip balance credited for 1 calendar year.

Less than 14 days

  • 80% of the trip balance will be credited for 1 calendar year.
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